Last Updated: 1 December 2025
Effective for: https://www.thegames-shop.com/
The Games Shop (“we”, “our”, “us”) is committed to protecting your privacy and providing a safe online experience when using our digital store.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on thegames-shop.com.
By using our website, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
When you make a purchase, create an account, or contact us, we may collect:
- Full name
- Email address
- Billing details
- Country
- Order information
- PayPal or Stripe transaction IDs (we do not see full card details)
1.2 Automatically Collected Data
When you visit our website, we may automatically collect:
- IP address
- Device type
- Browser information
- Pages viewed
- Cookies and tracking data
1.3 Cookies & Tracking
We use cookies and similar technologies for:
- Website functionality
- Improving user experience
- Analytics and marketing purposes
- Facebook Pixel conversion tracking
- Google Analytics (if enabled)
You can disable cookies at any time through your browser settings.
2. How We Use Your Information
We use collected information to:
- Process and deliver digital orders
- Send order confirmations and activation keys
- Provide customer support
- Prevent fraud and unauthorized activity
- Improve website performance and marketing
- Comply with legal and regulatory obligations
We do not sell or rent your personal information.
3. Payment Processing
Payments are processed securely through trusted third-party payment providers, including:
- PayPal
- Stripe
- Amazon Pay, Google Pay, Apple Pay
We never store or access your full payment card details.
All transactions are encrypted and handled directly by the payment provider.
4. Digital Product Delivery
Your digital products (license keys, codes, or downloads) are delivered:
- Instantly to your email address
- Via your thegames-shop.com account dashboard (if applicable)
To ensure successful delivery, you must provide a valid email address.
5. Data Protection & Security
We take data protection seriously and apply appropriate security measures, including:
- SSL encryption
- Secure servers
- Anti-fraud systems
- Restricted access controls
- GDPR-compliant data handling practices
While we take reasonable steps to protect your data, no online system is completely secure.
6. Sharing Your Information
We may share your information only with:
- Payment processors (e.g. PayPal, Stripe)
- Technical service providers (hosting, email delivery)
- Fraud prevention and security systems
- Legal authorities, if required by law
We do not share your personal data with third parties for advertising purposes.
7. Your Rights (GDPR – EU Customers)
If you are located in the European Union, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Request data portability
- Withdraw consent at any time
- Object to certain types of processing
- File a complaint with your local data protection authority
You may contact us to exercise any of these rights.
8. Data Retention
We retain personal data only for as long as necessary:
- Order and billing data: 5–10 years (tax and legal requirements)
- Account information: until deletion is requested
- Support and email communications: as needed for customer service
9. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for their privacy practices or content.
10. Children’s Privacy
The Games Shop does not knowingly sell products to children under 13 years of age.
We do not intentionally collect personal data from children.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes take effect immediately once published on this page.
12. Contact Us
If you have questions about this Privacy Policy or wish to request data access, correction, or deletion, please contact us:
📧 Email: support@thegames-shop.com
🌐 Website: https://www.thegames-shop.com/